F.A.Q's

Why are your drugs so inexpensive?

Pharmaceutical prices in the US are the highest in the world. Many drugs in the US are sold at 10,000 or even 100,000 times the cost of production. Most governments have regulated the mark-up drug companies are allowed to impose but the US has not. Additionally, lower incomes in the majority of the world make huge mark-ups impossible. Our mission has been to find the markets with the lowest priced, highest quality products and make those products available to our customers. For many products, Bangalore is the best choice. India now has the second most US FDA approved pharmaceutical manufacturing units (after the US). For other products Canada, Singapore, Australia, New Zealand, or Eastern Europe is the best options. As such, we’ve tried to develop strong relationships with major manufacturers and distributors in as many of these markets as possible.

Additional cost savings come from our more direct sales model. We buy from large, reputable distributors, or directly from the manufacturer whenever possible, and cut out the middlemen. In addition to reducing our costs, it also provides additional quality assurances.


Do I need a prescription?

Yes. This can be a copy of the original prescription or a copy/picture of the prescription pill bottle if your prescription has already been filled. We only need a copy of your prescription the first time you place an order for each drug. There are many ways to provide us with a copy of your prescription. The easiest and quickest way is to take a digital picture of your prescription or your prescription pill bottle and email it to us at prescriptions@painoutpharmacy.com

Where do your drugs come from?

Pain out pharmacy has operations in Canada, Singapore and Bangalore. We own retail pharmacies and pharmaceutical distribution centre, and we have developed distribution relationships with a number of the largest companies in the industry.

Our headquarters is in Bangalore because India now has the largest number of FDA-approved manufacturing units [for prescription drugs] outside the US. Some of the largest pharmaceutical companies in the world are based in Asia; India alone has over 70 FDA approved plants and another 200 manufacturing units that comply with GMP standards. Many of these companies sell directly to US consumers or sell raw ingredients to Western pharmaceutical manufacturers such as GlaxoSmithKline, Merck, and Pfizer. Some Asian pharmaceutical companies also have manufacturing plants in the US. Articles and additional information on Asian pharmaceutical manufacturers are available here

How long will it take for my order to arrive? And What are the shipping options?

1. Standard Shipping - 21 days Worldwide shipping, with average delivery time 21 days, for $7.00

2. Expedited Shipping - 7-14 days Worldwide expedited shipping, with tracking, and average delivery time of 7-14 days, for $18.00

3. Standard Shipping is available worldwide, and Expedited Shipping is available to most countries. If these rates seem high to some people, please know that courier rates from Asia start at a minimum of around $50 (FedEx, UPS, etc.). The shipping rates we charge are actually below what it costs us to send packages.

How long will it take for my order to arrive? And What are the shipping options?

Yes. If you don't see your prescription listed, please email us at help@painoutpharmacy.com. If you request a drug that we do not currently sell and we are able to provide it to you, we will give you a coupon for $10 off of your first order of that prescription.

How can I pay for my order?

We accept every major credit card as well as checks and money orders.

Do you accept health insurance for payments?

We wish that it was possible to work with health insurance plans. Unfortunately, in nearly all cases, this is not possible. Our hope is this will change in the future.

Can refills be sent automatically?

Yes. You can either check the "Auto Refill" box when placing your order or email us at refills@Painoutpharmacy.com and let us know what prescription you would like to have automatically refilled. We will ship your refill orders so that they will arrive at least a week before your previous order expires, to ensure that you will not run out of your prescription.

Can I place an order by phone?

Yes. The number is +1 321 221 1415. We are still a small business so our customer service line has limited hours. It’s open 9am - 5pm Pacific Time, Monday through Friday. If you are calling after hours, please leave a voicemail and we’ll get back to you as soon as possible.

Is there a quality guarantee with the prescriptions?

Yes. If you are unhappy with the quality of the product for any reason, contact us within 30 days of delivery and we will refund your money for all remaining pills.

Do you offer free shipping?

Yes. We provide free shipping on orders over $99. This offer is valid only with Standard Shipping.

Is there a delivery guarantee?

Yes. We will reship your order at our expense if it is not delivered.

Can I cancel my order after I have paid?

It is possible to cancel your order until it has actually been shipped. Please email or call us immediately if you need to cancel your order. Unfortunately, after the order has been shipped cancellation is not an option

Congressional Legislation:

• Amendment to Allow for Importation of Prescription Drugs • Affordable Medicine Safety and Access Act • Preserving Access to Safe, Affordable Canadian Medicines Act • Importation of Prescription Drug Bill #H.R.1 • Prescription Drug Parity for Americans Act • Save Our Seniors Act